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Home>Knowledge Base>Control Panel>General questions>I lost my Username and/or Password for my Account/Control Panel. How can I retrieve it?
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Article ID128
Created On11/6/2008
Modified8/5/2009
I lost my Username and/or Password for my Account/Control Panel. How can I retrieve it?
Use the "Forgot your Password?" password retrieval system on the Control Panel login page. This assumes that you know the account username. The Password will be emailed to the admin contact email address.

Send an email to the Technical Support Department requesting that we resend your Welcome Email. Please include the domain name of the account you wish to access. We will resend the welcome email to the admin contact email address only.

This assumes that you have access to retrieve email from the admin contact email address. Please also make sure to check your Spam/Junk/Bulk email folder for emails as many spam filters will filter legitimate emails. If you are using spam filters, please whitelist the DiscountASP.NET domain name.

If you do not have access to the admin contact email address, then we will require authentication of the account information request. To protect our customers, we do not give out account information on request.

To begin the authentication process, send an email to billing@discountasp.net requesting your account information. Please include your account domain name.