Newest KB Articles in Billing

How to find the next billing charge date

Thu, 06 Nov 2008 19:48:29 GMT

You can find the next charge date in the Billing History section of Control Panel.

How to contact the billing department

Thu, 06 Nov 2008 19:47:06 GMT

You can contact the billing department through the support portal (preferred method), or via email at billing@discountasp.net.

When contacting the billing department from outside the support portal, please be sure to provide your domain name so that we can identify the account, and also to provide as much relevant information regarding your question as possible.

The billing department hours are: Monday through Friday, 8 a.m. to 5 p.m. Pacific time.

Account renewal information

Thu, 06 Nov 2008 19:43:51 GMT

To avoid any service interruption all accounts are set to auto-renew. The credit card on file will be charged at the end date of each billing period.

Renewal Date
The Renewal Date is the same as the end date of each billing period and is displayed as the "Next Charge Date" in the "Billing History" section of Control Panel.

Renewal Length and Amount
All services will be renewed with the same period length - quarterly or annual - that was used when the account was opened.

Example: Renewal for annual hosting account with Domain Registration and MS SQL add-on:

Hosting: $10/mo x 12 mo=$120
Domain Registration: $17.95/yr x 1 yr=$17.95
MS SQL add-on: $10/mo x 12 mo=$120
Total=$257.95

Note: Any promotions received during the original signup will not be applied to the account renewal, unless otherwise specified. Pricing for individual services may be subject to change. Please review the current pricing here.

Renewal Notice
A pre-renewal notice will be sent 15 days prior to account renewal. Also, a success/decline charge confirmation will be sent to the email address on file.