Newest KB Articles in Email program configuration

How to change the outgoing mail (SMTP) port

Thu, 28 Mar 2013 22:02:25 GMT

If you can't send email (but you can receive, in some cases) your ISP, firewall/antivirus software, or your router may be blocking the outgoing mail (SMTP) port 25. This is the standard port for sending mail, but it is often blocked because spammers commonly use this port to send mail from compromised computers.

The problem can often be resolved by changing the SMTP port to 587. To change the outgoing mail port in Microsoft Outlook, and Mac Mail:

Outlook 201x

Click the "File" tab, then click the "Account Settings" button.
Highlight the account you want to change, then click "Change" to open the settings window.
Click the "More Settings" button, then choose the "Outgoing Server" tab.
Check that "My outgoing server (SMTP) requires authentication" is chosen. If it is not, click the box.
Check that "Use same settings as my incoming mail server" is chosen. If it is not, click the box.
Choose the "Advanced" tab.
Change "Outgoing server (SMTP)" port from 25 to 587.
Click "OK".
Click "Next".
Click "Finish".

Mac Mail

Open "Preferences" in the "Mail" menu.
Click the "Accounts" tab to locate your domain's email account. Open it.
Open the "Outgoing Mail Server" window.
Change the number in the "Port" field to 587.
Check the "Use Authentication" box.
Click "Continue".
Click "Continue" again. Close any remaining open windows.

How to configure an email account on the Apple iOS

Sun, 08 Jan 2012 22:15:03 GMT

These settings have been tested and verified for the Apple iOS.

POP Setup

Click on the Home button
Go to Settings
Click on Mail, Contacts, Calendars
Click Add Account...
Choose Other
Click Add Mail Account
Enter your Name, Email Address, Password and Description of the profile
Click Next
Click POP

Incoming mail server

Host Name: [Mail server domain name]
User Name: enter the full email address of the pop account you are accessing
Password: enter the password for that pop account

Outgoing mail server (SMTP)

Host Name: [Mail server domain name]
User Name: enter the full email address of the pop account you are accessing
Password: enter the password for the pop account

Click Next

You will receive a "Cannot Connect Using SSL" "Do you want to try setting up the account without SSL?" message.

Click Yes

Go to Settings and click on the POP account you have just created
Scroll down and select Advanced
Scroll down until you see Settings and insure that Authentication is set to "Password"

IMAP Setup

Click on the Home button
Go to Settings
Click on Mail, Contacts, Calendars
Click Add Account...
Choose Other
Click Add Mail Account
Enter your name, email address, password and description of the profile
Click Next
Select IMAP

Incoming mail server

Host Name: [Mail server domain name]
User Name: enter the full email address of the pop account you are accessing
Password: enter the password for that pop account

Outgoing mail server (SMTP)

Host Name: [Mail server domain name]
User Name: enter the full email address of the pop account you are accessing
Password: enter the password for the pop account

Click Next

You will receive a "Cannot Connect Using SSL" "Do you want to try setting up the account without SSL?" message.

Click Yes
Then Click Save

Go to Settings and click on the IMAP account you have just created
Scroll down and select Advanced
Scroll down until you see Settings and insure that Authentication is set to "Password"

SMTP Authentication

Click on the Home button
Click on Settings
Click on Mail, Contacts, Calendars
Click on the email account you have just created
Click on Account
Scroll down and click on SMTP Under Outgoing Mail Server
Click on mail.YourHostedDomainName.com
Scroll down to Outgoing Mail Server
In Authentication choose "Password"

How to configure an email account in Mozilla Thunderbird

Wed, 19 Nov 2008 02:57:08 GMT

Follow the steps below to set up Thunderbird to retrieve email from our mail server.

From the top menu, click on "Tools," select "Account Settings," this will bring up the "Account Settings" Dialogue box
Click "Add Account," this will bring up the "New Account Setup" wizard
Select "Email Account," click "Next," this will bring up the "Identity" Dialogue box
Enter the name you want to appear in outgoing emails in the "Your Name:" field
Enter the email address (e.g., you@YourHostedDomainName.com) you want to appear in outgoing emails in the "Email Address" field
Click "Next," this will bring up the "Server Information" Dialogue box
Select "POP" as the type of incoming server
Enter [Mail server name] in the "Incoming Server" field
Enter [Mail server name] in the "Outgoing Server" field, if you have previously set up an account, the existing SMTP server will be used
Click "Next," this will bring up the "User Names" Dialogue box
Enter the full email address
Enter your full email address in the "Incoming User Name" field (e.g., you@YourHostedDomainName.com)
Enter your full email address in the "Outgoing User Name" field (e.g., you@YourHostedDomainName.com)
Click "Next"
Enter the Account Name you wish to designate this account as, click "Next"
Click "Finish"
Select the Server Settings for the newly created account, check "Automatically download new messages"

The first time you retrieve email, you will be prompted for the password. You can choose to let Thunderbird remember your password.

How to configure an email account in Mac Mail

Wed, 19 Nov 2008 02:50:39 GMT

Go to "Mail/Preferences"
Go to "Accounts"
1. Click "+" to add new account
2. Select "POP"
3. Enter description
4. Enter the email address
5. Enter your name
6. Incoming Mail Server: [Mail server domain name]
7. User Name: Full email address of the pop account
8. Password: Password of POP account
9. Outgoing Mail Server (SMTP):
10. Choose: Add Server
  - Outgoing Mail Server: [Mail server domain name]
  - Port: 587 (Choose 'Use Secure Socket Layer' for an encrypted connection)
  - Authentication: 'Password'
  - User Name: POP account email address
  - Password: Password of POP account
11. Save Changes

How to enable SMTP authentication in Mozilla Thunderbird V.1

Wed, 19 Nov 2008 02:48:32 GMT

Here are the steps to configure Thunderbird to use SMTP Authentication.

From the top menu, click on "Tools," select "Account Settings," which will bring up the "Account Settings" dialog box
Select "Outgoing Server (SMTP)"
Click "Advanced," which will bring up the "Advanced Outgoing Server (SMTP) Settings" dialog box
Select the SMTP server you want to configure, click "Edit," this will bring up the "SMTP Server" dialog box
Check "User name and password"
Enter your full email address in the "User name" field
Click "OK" and close all dialog boxes

The first time you retrieve email, you will be prompted for your email account password. You have the option of choosing whether or not Thunderbird will remember the password.

How to configure an email account in Outlook 2007

Wed, 19 Nov 2008 02:42:13 GMT

Follow the steps below to set up Outlook 2007 to retrieve and send email from our mail servers (replace "YourHostedDomainName.com" with your actual domain name).

Open Outlook
Click "Tools," select "Account Settings..." This will bring up the Accounts Settings Window
Select "New"
Select "Manually Configure Server Settings or Additional Server Types," click "Next"
Select "Internet Mail," click "Next"
Enter the values in the Internet E-mail Settings (POP3):
- Your Name: The name you want to appear in outgoing emails
- E-mail Address: The email address you want to appear in outgoing email (e.g., you@YourHostedDomainName.com)
- Select "POP3" for account type
- Incoming mail server (POP3): [Mail server domain name]
- Outgoing mail server (SMTP): smtp.[Mail server domain name]
- User Name: Your full email address (e.g., you@YourHostedDomainName.com)
- Password: Your email account password
- Select "Remember Password"
Click "More Settings"
Click on the second tab
Check "My outgoing server (SMTP) requires authentication"
Check "Log on using" radio button
- User Name: Your full email address (e.g., you@YourHostedDomainName.com)
- Password: Your pop3 account password
- Select "Remember Password"
Click "OK"
Click "Next"
Click "Finish"