When you are unable to receive email (incoming email is rejected/bounced), you may be over your domain's email disk space quota. The Primary Domain Administrator email address ("[email protected]" by default) should get a notice saying "the domain size limit has been exceeded and emails are currently being rejected." You will receive a similar warning if an individual user exceeds their quota. More information on the Primary Domain Administrator.
To obtain the most accurate measurement of the amount of email disk space you are using, there is a report in SmarterMail that checks both the quota limit for the individual email accounts in your domain and whether you have exceeded the email disk space quota for the entire domain.
The number under Disk Usage is how much space is currently being used by the email messages in the account. The Disk Space Limit represents the quota limit for that account. The total in bold under Totals represents the total amount of space used in your domain. You can ignore the total in Bold under Disk Space Limit, but instead pay attention to the disk space number you previously obtained from the Control Panel to see if you have exceeded the total amount of space for your entire domain.
Note that SmarterMail will allow you to set user quotas that total more than the total physical disk space you have available to your domain. So when setting user quotas, make sure that you haven't exceeded the amount of email disk space allotted to your account.
For instructions on increasing individual user quotas, see this Knowledge Base article.
To free up space in your email inbox(es), you can delete email messages. Make sure that the messages are also deleted from the "Deleted Items" folder or they will still take up the same amount of space. See this Knowledge Base article for an explanation.
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