How to retrieve a lost account or Control Panel username or password

If the primary email address and/or username is known, use the applicable link on the Control Panel login page:


Forgot your Login: All usernames associated with the primary email address entered will be sent to it.

Forgot your password: A link to reset the password for the entered username will be sent to the primary email address.


If you would prefer to have the welcome letter, which contains the account username, resent to the primary email address, please send the request via email to the Technical Support Department: Please include the domain name of the account you wish to access. The welcome letter can only be sent to the primary email address.


Note: This assumes that you have access to retrieve email for the primary email address you specified in your contact information. Please also make sure to check your Spam/Junk/Bulk email folder for email. If you are using spam filters, please whitelist the DiscountASP.NET domain name if possible.


If you do not have access to the primary email address, then we will require authentication of the account information request. To begin the authentication process, send an email to or requesting your account information. Please include your account domain name.