If you selected the wrong Approver email address

The Approver email address can be changed once the SSL Certificate has been been ordered. In order to change the approval email address you will need to update your whois record to the email address you wish to use.
Once updated please contact our support department to have the approval email address changed for the SSL order.
Quicker option: Otherwise, if you have access to the email system where the current approval email address is being sent to. Please create the email user and contact our support department to resend the SSL approval email message. 

Do not regenerate the CSR - doing so will remove the original private key on the server and the certificate installation will fail.
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